Privacy Policy

1. Information We Collect

At mendralycios, we collect information to provide you with better cash flow management services and improve your experience with our platform. This policy outlines what information we gather and why.

Personal Information

Technical Information

We automatically collect technical data including IP addresses, browser type, device information, and cookies to ensure our platform functions properly and securely. This information helps us detect fraud, prevent unauthorized access, and optimize your user experience.

2. How We Use Your Information

Your information helps us deliver personalized cash flow management services and maintain the security of our platform. We're transparent about how we use your data.

• Provide cash flow analysis, forecasting, and financial management tools
• Process payments and maintain accurate financial records
• Communicate important updates about your account and our services
• Detect fraudulent activity and maintain platform security
• Improve our services based on user feedback and usage patterns
• Comply with legal obligations and regulatory requirements
• Provide customer support and respond to your inquiries

3. Information Sharing and Disclosure

We don't sell your personal information. However, we may share your data in specific circumstances to provide our services or comply with legal requirements.

Service Providers

We work with trusted third-party providers who help us deliver our services. These include cloud hosting providers, payment processors, and analytics services. All service providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, to protect our rights, or to comply with legal processes such as court orders or regulatory investigations. This includes reporting requirements under Australian financial services regulations.

Business Transfers

If mendralycios undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity. We'll notify you before your data is transferred and becomes subject to a different privacy policy.

4. Your Privacy Rights

Under Australian Privacy Law and other applicable regulations, you have several rights regarding your personal information. We're committed to helping you exercise these rights.

5. Data Security and Protection

Protecting your financial information is our top priority. We use industry-standard security measures and continuously monitor our systems for potential threats.

Technical Safeguards

• 256-bit SSL encryption for all data transmissions
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with restricted access controls
• Automated backup systems and disaster recovery procedures

Organizational Measures

Our team receives regular privacy and security training. Access to personal information is strictly limited to employees who need it to perform their duties. We maintain detailed logs of data access and conduct background checks on all staff handling sensitive information.

Despite our robust security measures, no system is completely secure. If you suspect unauthorized access to your account, contact us immediately.

6. Data Retention and Deletion

We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Retention Periods

• Account information: Retained while your account is active plus 7 years after closure
• Financial records: 7 years as required by Australian tax and business laws
• Communication records: 3 years for customer service purposes
• Marketing data: Until you opt out or 2 years of inactivity
• Technical logs: 12 months for security and system optimization

When retention periods expire, we securely delete or anonymize your information using industry-standard methods. Some information may be retained longer if required for legal proceedings or regulatory compliance.

7. International Data Transfers

Your information is primarily stored and processed within Australia. However, some of our service providers operate internationally, which may involve transferring your data overseas.

When we transfer data internationally, we ensure adequate protection through:

• Contracts requiring equivalent privacy protection
• Transfers only to countries with adequate privacy laws
• Use of certified service providers with strong privacy commitments
• Regular monitoring of international service providers

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage patterns, and provide personalized services.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality and security
• Performance cookies: Help us understand how users interact with our platform
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Provide insights to improve our services

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality. We don't use cookies for advertising or tracking across other websites.

9. Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or platform notifications.

Minor updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you disagree with policy changes, you may close your account. Continued use of our services after policy updates indicates acceptance of the revised terms.